PRIVACY POLICY

At QueenEyez, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website, make a purchase, or interact with our brand.

1. Information We Collect

We collect personal information that you provide to us when you:

  • Place an order

  • Sign up for our emails or offers

  • Contact customer service

  • Participate in promotions or surveys

This may include:

  • Name

  • Email address

  • Shipping & billing address

  • Payment information (processed securely via Shopify or third-party processor)

  • Phone number

  • IP address and browser/device data

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders

  • Communicate with you about your order or promotions

  • Improve your experience on our website

  • Send newsletters, offers, and updates (only with your consent)

We do not sell, rent, or trade your personal information to third parties.

3. Sharing Your Information

We only share your information with third parties who help us operate our website or fulfill your orders, including:

  • Shopify (our e-commerce platform)

  • Payment processors (e.g., Stripe, PayPal)

  • Shipping carriers

  • Marketing platforms (like email services or retargeting platforms)

These third parties are required to keep your information secure and only use it for specified purposes.

4. Cookies & Tracking

We use cookies and similar technologies to enhance your shopping experience. Cookies help us:

  • Remember your preferences

  • Analyze site traffic

  • Personalize content and offers

You can disable cookies in your browser settings, but it may affect functionality.

5. Your Rights

Depending on your location, you may have the right to:

  • Access or correct your personal information

  • Request deletion of your data

  • Opt out of marketing communications at any time

To exercise any of these rights, email us at queeneyez@exaltedbg.com.

6. Data Retention

We retain your information as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and enforce our policies.

7. Children’s Privacy

Our site is not intended for children under the age of 13, and we do not knowingly collect information from them.

8. Changes to This Policy

We may update this Privacy Policy at any time. If we make material changes, we will notify you by email or by posting a notice on our site.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at: queeneyez@exaltedbg.com